تفاصيل الدورة
Besides having a well-designed and comprehensive productivity framework, a well-executed implementation plan is also crucial in order to achieve the desired results. This course aims to equip the participants with the skills and knowledge to implement a productivity framework according to the Productivity Road Map and Action Plan.
This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).
Key Benefits
- Implement and monitor the effectiveness of the productivity framework
- Compile and evaluate results gathered on productivity measurements
- Link recognition and rewards to results of productivity measurements
Course Content
- Productivity concepts
- Benefits of productivity
- Types of productivity to be measured
- Factors that affect productivity
- Quantitative and qualitative factors that influence productivity
- Quantitative and qualitative indicators
- Methods and tools to measure productivity
- Productivity goals
- Productivity strategies
- Types of motivation and incentive schemes for productivity improvements
- Methods to evaluate the effectiveness of the implementation of the productivity framework
Learning Methodology
This course will be conducted through mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests.
Who Should Attend
This course is suitable for those at the senior management level, productivity managers, quality assurance managers, operation managers, production managers, process managers, and those who are responsible for the operations and performance of an organisational unit.
تحديث بتاريخ 08 November, 2015نبذة عن معهد Service Quality Centre
Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.
With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.
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