WSQ Contribute to the Design and Development of a Productivity Framework Service Quality Centre
السعر: 235 SGD

    تفاصيل الدورة

    To compete in the fast moving economy, employers need to grow their organisations faster than their competitors by improving the productivity of their workers to work more efficiently, more effectively and more innovatively. This course aims to equip participants with the skills to contribute effectively to the design and development of an effective productivity framework. Participants will learn how to establish a productivity management structure and develop the roadmap and action plan in this course.

    This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

    Key Benefits

    • Learn how to establish a productivity management structure
    • Be able to assess the current situation of the organisation and provide recommendations for improvement
    • Learn how to establish and align productivity goals and strategies with the organisation’s goals
    • Design and develop a productivity measurement system
    • Evaluate the effectiveness and efficiency of the productivity framework

    Course Content

    • Productivity concepts
    • Components of a productivity management structure
    • Types of productivity to be measured
    • Productivity diagnosis
    • Methods to analyse the relationship between productivity measurements and factors
    • Factors that affect single and total factor productivity
    • Assessment of quantitative and qualitative factors
    • Quantitative and qualitative indicators
    • Methods and tools to measure productivity
    • Types of resources for productivity improvement
    • Types of motivation and incentive schemes for productivity improvements
    • Productivity roadmap and action plan
    • Productivity measurement system
    • Performance measurement system
    • Evaluating the effectiveness and efficiency of the productivity framework

    Learning Methodology

    This course will be conducted through mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests.

    Who Should Attend

    This course is suitable for those at the senior management level, productivity managers, quality assurance managers, operation managers, production managers, process managers, and those who are responsible for the operations and performance of an organisational unit.

    تحديث بتاريخ 08 November, 2015

    نبذة عن معهد Service Quality Centre

    Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

    With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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