WSQ Advanced Certificate in Hotel and Accommodation Services هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This programme is designed to provide students with the critical knowledge and skills needed in a hotel. Students will learn the fundamentals in Front Office Operations, Housekeeping Operations, Concierge Operations and supervisory skills.

Mode of Study

Full time

On an average, the teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Programme Outline+ 

Accomodations and Housekeeping

• WSQ Conduct Orientation and Training
• WSQ Interact with Guests
• WSQ Implement Marketing Strategies
• WSQ Handle Guest or Resident Arrival
• WSQ Handle Guest or Resident Departures
• WSQ Implement Loss Prevention
• WSQ Maintain Guest or Resident Accounts
• WSQ Maintain Inventories
• WSQ Monitor Front Office or Guest Services
• WSQ Monitor Income and Expenses
• WSQ Monitor Reservation Services
• WSQ Provide Safety and Security for Guests
• WSQ Service Guest Rooms  
• WSQ Supervise Housekeeping Operations
• WSQ Supervise Staff
• WSQ Work Safely

General Studies

• Communication in Business
• Fundamentals of Hospitality Hosting

Entry Requirements

Singaporeans and PRs

• Minimum 2 GCE ‘N’ Level including English*
• Successful interview
• Minimum age of 16 years old

Admission Interview

The interview component allows us to assess students’ suitability as an applicant against our education philosophy as well as the industry. It is also a good opportunity for students to speak to our trainers, share their concerns and gain insights into challenges of the industry

Assessment Framework

Theory, practical examinations, practical exercises, presentations, written assignments, projects, class participation & performance during industrial attachment

Certification

WSQ Advanced Certificate in Hotel and Accommodation Services by the Singapore Workforce Development Agency.