WOW Your Customers Masterclass هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Create Memorable Customer Experiences

To increase the business, two things are required -

1) More Customers and 2) More Business from Existing Customers!

This workshop ensures that participants develop the same mindset!

Course Objectives

• Decide Customer Service Strategies To Realize The Vision
  
• To Understand The Components Of Successful Customer Care
  
• To Learn The Best Ways To Provide Exceptional Customer Service By Exceeding Customer Satisfaction And Expectations Of Customers
  
• To Generate New Ideas To 'WOW' Customers
  
• To Gain An Understanding Of Handling Customers Who Complain
  
• To Understand Creation Of Customer Loyalty Through Excellent Customer Care
  
• To Create A Culture Of 'Passion For Service'
  
• To Design A Customer Service Charter
  

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.