What is a Customer Focused Organisation? هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

For the modern consumer, customer service is everything. Even above product quality, price and overall convenience, fewer people than ever before are willing to accept poor service standards. In turn, a growing number of businesses worldwide are investing heavily in the creation of customer-focused operational cultures. Most businesses are fundamentally reliant on customers to facilitate their very survival. As such, it simply makes sense to base all key decisions and ongoing strategies on customer expectations and requirements. Customer-focused organisations put the satisfaction of their customers ahead of everything else in terms of importance. They understand that just as long as they consistently delight every customer without exception, everything else falls into place with ease.
Explore the benefits of building a customer-focused organisation with this insightful tutorial. Learn how to begin the creation of a customer-focused environment, while establishing the necessary framework to monitor and measure performance. Study effective reward and recognition schemes, leadership styles and how to make customer excellence the number-one priority throughout the business.

Objectives
After the completion of this course learners will be able to:
Discuss what customer focused organisation is?
Explore the elements of customers focused environment
Programme Content
Topics:
Style of Leadership
The Creation of a Customer-Focused Environment
What is Motivation?
Adopt a Flexible Approach
Performance Management
360-Degree Appraisal
Coaching and Development
Developing a Reward and Recognition Scheme
Criteria for Rewards
The Framework to Monitor and Measure Performance
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 05 November, 2020