السعر: 1,235 USD
تدريب إفتراضي أونلاين. المحاضرات قد تكون فردية أو ضمن مجموعة.
- مدة الدورة التدريبية: 24 ساعة
- مواعيد الدورة: استفسار
تفاصيل الدورة
Like Software Development Life Cycle (SDLC) best practices, and Project Management (PMP) best practices ITIL focuses on IT Service best practices ITIL has now become a Global standard which mandatory in many organizations. ITIL processes must coordinate with entire SDLC including configuration management, change management etc. For those who are not familiar with IT competency, you're Learning Journey begins with an understanding of IT Service Management (ITSM) a process-based framework for the support and delivery of quality IT services. To conclude ITIL which stands for IT Infrastructure Library is an international standard of best practices set for IT Service Management.Course Objective
Upon the completion of the course, one will upskill their knowledge and as well as gain the necessary competencies to standardize and deliver high-quality IT services, with the goal of improvising the IT service management standards. The course Opens the doors for moving up for progressing ones' career to senior roles in IT and IT project management.
Course Outline
Service Management Lifecycle
- Principles of Service Management
- The Processes
- The ITIL Service Lifecycle
- Introduction to Service Strategy
- Key Concepts of Service Strategy
- Service Strategy Processes
- Demand Management
- Service Portfolio Management
- Financial Management
- Business Relationship Management
- Introduction to Service Design
- Key Concepts of Service Design
- Service Design Processes
- Service Catalogue Management
- Service Level Management
- Supplier Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Design Co-ordination
Service Transition
- Introduction to Service Transition
- Key Principles & Models of Service Transition
- Service Transition Processes
- Transition, Planning, and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
- Introduction to Service Operations
- Service Operations Processes
- Event Management
- Problem Management
- Request Fulfillment
- Access Management
- Service Operations Functions
- Introduction to Continual Service Improvement
- Key Principles and Models of Continual Service Improvement
تحديث بتاريخ 22 November, 2024
وظائف مناسبة لهذه الدورة
IT Application Project Managers , IT delivery Managers , ITSM professionals , IT Support Specialistنبذة عن معهد Learners Point Training Institute
Learners Point is a Leading Educational Institute in Dubai which has been providing trainings for different educational and management development programs, operating for more than 12 years, educating more than 10,000 students. Located at the heart of Dubai, Learners Point has made a benchmark in providing cutting edge, cost effective, relevant and timely trainings that are guaranteed to widen your scope and to ensure a bright and progressive career. At Learners Point, you are provided with latest state of the art physical facilities and a friendly learning atmosphere powered by highly qualified professionals.We pride ourselves on our service and are totally committed to providing professional, practical and very personalised tuition. We offer training for individuals, small business, large corporations and government sectors. Our specialty is personalised small group training where we provide a fun, relaxed and personal service to all our clients.
Based on our extensive experience in the market we have formulated corporate training solutions tailor made for our clients covering a wide range of topics like Customer Service, Sales and Marketing techniques, Information Technology (Microsoft Certifications, Cisco Certifications, etc), Human Resource (HR) Management Course, Languages (English, Arabic & French) and Accounting Courses to mention but a few. With our customer service approach, pre-course and post-course consulting and assessments are critical to effectively customizing our certification courses to meet your training goals.
Our all trainers have had years of experience in the training industry and have extensive knowledge in their specific training field. Whatever your needs are in relation to IT, Management, HR and Languages, we have a training course available that will suit you!
If you are looking for a professional approach to dilate your professional scope, look no further. Just join Learners Point Training Centre and learn Today the EZ Way!. عرض الجميع دورات Learners Point Training Institute
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