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- مدة الدورة التدريبية: تصل إلى 12 شهر إبدأ الآن
- معتمدة من قبل: CPDiAP
- الشهادة:
- طريقة تقديم الدورة: عبر عرض الفيديو
تفاصيل الدورة
Course OverviewBuild confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service.
If you or your staff have to deal with customers either face to face or over the telephone, then effective customer care training is essential in enabling you to develop a customer caring attitude to delivering service effectively and consistently. Global Edulink is a leading online course provider, so we have designed this course to enhance customer service skills, so you can prove to employers and recruiters that you are able to provide customer service to the highest standard.
Course Curriculum
1. Customer service principles
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
3. Communication skills for customer service
4. Customer service techniques
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
- Exercise Files- Customer Service Techniques
6. Telephone techniques
7. Telephone etiquette
8. Telephone customer service process
9. Power of telephone courtesy
10. Internal customer service
11. Customer service at call centres
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
Benefits you will gain:
- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for NUS extra Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support.
المتطلبات
- This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage.
- Learners should be ages 16 or over to undertake the qualification.
- Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
نبذة عن معهد Global Edulink
Global Edulink is a leading online learning and training provider. We believe that everyone should have the opportunity to learn, no matter what their situation, which is why we strive to keep our resources cutting edge and easy-to-understand.
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
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