Business Administration Diploma هذه الدورة تدرس باللغة الإنجليزية

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Course Overview

This Business Administration Diploma course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.

You will cover the principles of business administration and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. During this course, you will gain practical knowledge of how to carry out basic administrative tasks and progress towards high level support skills, such as employee recruitment and management essentials. The qualification includes a wide range of units which cover everything needed to be a successful administrator within business.

Course Curriculum

1. Communication fundamentals

• Introduction to Communication Fundamentals
• Adapting to Audience and Build Trust
• Managing Communication Challenges

2. Team working

• Great Team
• Your Responsibility in the Team
• How to Become a Better Team

1. Planning and problem solving
2. Safety in the work place
3. Business reports and letter writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

3. Business writing

1. Collaborative business writing
2. Proposal writing
3. Business ethics

4. E-mails writing tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

5. Organization skills

6. Leadership fundamentals

• Understanding Leadership-
• Set a Solid Foundation and Direction
• Motivate Commitments
• Drive for Results
• Develop Yourself

7. Note taking

• Note Taking

8. Data management, record keeping and filing

9. Appointment booking and arranging interviews

10. Delivering postal mail

11. Dictating

• Dictating
• Exercise Files Dictation

12. Customer service and telephone handling skills

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips
• Handling Complaints and Difficult customers

etiquette

13. Organizing a meeting

• Organizing a Meeting
• Exercise Files: Organizing Meeting

14. Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

15. Invoicing/petty cash

16. Document proofreading

17. Quickbooks for payroll management

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercise Files: QuickBooks for Payroll Management

18. Tips for speed reading

19. Creating an effective cv and cover letter

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

20. Time management

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting
• Exercise Files: Time Management

; Event planning

21. Motivating employees

22. Typing speed development

22. Administrative procedure

23. Microsoft word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

24. Microsoft excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

25. Microsoft powerpoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

26. Microsoft outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

27. Accounting and bookkeeping

• Introduction to Basic Accounting
• Financial Accounting
• Managerial Accounting
• Income Taxes
• Introduction and Review the Financial Statements
• Bookkeeping Process
• Transaction and Accounting Equation
• The General Ledger

28. Bookkeeping

29. Budgets & financial reports

30. Meeting management

31. Communication strategy

32. Emotional intelligence

• Introduction to Emotional Intelligence
• Developing Self Awareness & Self-Regulation
• Building Awareness with Others
• Building Relationship
• Exercise Files- Emotional Intelligence

33. Administrative human resources fundamentals

• Introduction to Administrative HR
• Administrative Duties
• Recruitment and Selection
• Employee Performance Management

34. Employee recruitment

35. Management essentials

• Understanding Management
• Managing People & Performance
• Managing the Business Environment
• Leading Up and Down the Organisation
• How to Create Strong Teams
• Motivating Your Team
• Enhance Your Career and Communication
• Leading Change
• Motivating Employees
• Building a Better Office
• Planning Team Building Retreat
• Managing Different Types of Employees
• Communicating Ideas
• Working on Projects
• Improving Yourself
• Embracing Self Improvement
• Reducing Friction
• Creativity & Innovation

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

 
  تحديث بتاريخ 27 March, 2024