Foundation Municipal Management Development Programme هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course Description:

This course provides information to delegates to enable them to understand the management function in an organisation, and is designed to develop the skills needed to effectively serve the citizens.
 
 
How attendees will benefit?

After completion of the programme, delegates will be able to:

•   apply self-management;
•  provide customer service; and
•  engage in sustained oral communication and evaluate spoken texts.

 
Course Content:

The programme covers the following topics:

•   Self-Management

- Take concious decision to improve towards excellence through the use of self-analysis
- Own mistakes are admitted
- Neutralise stressful influences and maintain effectiveness through stress tolerance
- Apply concious decision to succeed through resilience
 

• Customer service

- Knowledge and understanding of a range of customer service topics
- Ability to make decisions about practice and act accordingly
- Ability to learn from one's actions and to adapt performance

•  Communication

- Respond critically, yet sensitively as a listener
- Analyse own responses to spoken texts and adjust as required
- Strategies to be an effective speaker in sustained oral interactions

 
Course Style:

• Lecture or One-to-One training style.
• In house training.
• Group Training.
• Practical Training.

 
Remember:

• We provide this course in any place and at any time suitable for you.

تحديث بتاريخ 08 February, 2018