Conflict Management Strategies & Styles
السعر: 16,161 درهم

    تفاصيل الدورة

    Course Description:

    Human relations managers in businesses often find themselves managing situations of inter-personal conflict.  How can you manage disagreements in ways that build personal and collegial relationships rather than harming them? Such disagreements or conflicts can occur between individuals or between groups of people. Here are five strategies from conflict management theory for managing stressful situations. None is them is a "one-size-fits-all" solution. Which one is the best in a given situation will depend on a variety of factors, including an appraisal of the levels of conflict.
     
    How attendees will benefit?

    After completion of the programme, delegates will be able to:
    • Identify causes of conflict
    •  Describe how diversity and differences can be harnessed
    •  Demonstrate strategies that avoid escalation of conflict
    • Demonstrate techniques to show empathy and rapport
    • Problem solve quickly and effectively
    • Handle customer complaints appropriately
    • Negotiate a successful outcome
     
     
    Course Content:
    • What is conflict?
      Causes of conflict
      Why people can seem difficult
      Differences, diversity and opportunity
    • Diagnostic clinic
    • Communication skills for conflict resolution
      Active listening
      Effective questioning
      Rapport building
      3 perspectives
      Saying 'No'
      Assertive behaviour
      Effective promising
    • Win-win negotiating
      10 tips for negotiating
      Aligning conflicting or competing outcomes
      Effective behaviour for successful negotiating
    • Handling customer complaints
      Turn complaint into compliment
      Establishing the issue
      Determining a course of action
      Following up
    • Managing stress
      Identifying signs of stress
      Keeping your cool
      Venting appropriatels
     
    Course Style:
    • Lecture or One-to-One training style.
    • In house training.
    • Group Training.
    • Practical Training.
     
    Remember:
    • We provide this course in any place and at any time suitable for you.
    تحديث بتاريخ 06 February, 2018

    المتطلبات


    This course provides training in conflict resolution to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace in a clear, assertive and constructive manner.

    وظائف مناسبة لهذه الدورة

    Administrators , Engineers , Advocates , Accountants

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