Office Admin and Reception Skills Diploma هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Overview

The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills.

This Office Admin and Reception Skills Diploma will be the ideal solution and the easiest course you will experience. We will offer you the opportunity to study 24/7 wherever you are in the world. This course is opened to anyone with an interest in the topic and give you access to world-class learning led by 1Training International.

1Training International works in partnership with NUS, so all registered 1Training learners can get an NUS Extra discount card, which gives you amazing discounts on thousands of products from the biggest companies.

Why should I choose 1Training?

• Free both e-certificate and printed certificate
• Accredited qualification
• Excellent quality video tutorials
• You'll be eligible for an NUS Discount Card
• Get Tutor support Monday-Friday
• Get one year's access to the course
• Get support by phone, live chat, and email
• Join our friendly online learning platform
• Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.

Description

Learn for less with 1Training discount courses online! You’ll love 1Training’s excellent quality, competitive prices, and first class learner support. With this excellent discount course you can expect professional qualification, which will enable you to enhance your CV in no time, and for less!

Course Duration: 

Learners will have 365 days access to their chosen course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.

COURSE CURRICULUM

1. DEVELOPING CUSTOMER SERVICE SKILLS

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

2. BUSINESS REPORTS AND LETTER WRITING

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

3. E-MAILS WRITING TIPS

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

4. TYPING SPEED DEVELOPMENT

• Effective Typing

5. TIPS FOR SPEED READING

• Tips for Speed Reading

6. MICROSOFT WORD

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

7. MICROSOFT EXCEL

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

8. MICROSOFT POWERPOINT

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

9. MICROSOFT OUTLOOK

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

10. MICROSOFT ACCESS

• Introduction to MS Access
• Creating Tables & Setting up Properties
• Queries
• Creating Forms & Reports
• Working with Macros, Integrating Access with Office Suite
• Database Management
• Exercise Files- Microsoft Access 2016

11. DIARY MANAGEMENT

• Diary Management
• Diary and Time Management with Outlook

12. HANDLING CONFIDENTIAL DOCUMENTS

• Handling Confidential Documents

13. JOB FUNCTIONS AND DESCRIPTION OF OFFICE ADMIN/ MANAGER

• Job functions and Description of Office Administrator and Manager

14. SUCCESSFUL MEETING MINUTES

• Taking Minutes

15. NOTE TAKING

• Note Taking
• Exercise Files: Note Taking

16. DOCUMENT PROOFREADING

• Document Proofreading

17. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS

• Appointment Booking and Arrange an Interview

18. DELIVERING POSTAL MAIL

• Delivering Postal Mail

19. DICTATING

• Dictating

20. ORGANISING A MEETING

• Organising a Meeting
• Exercise Files: Organising Meeting

21. DATA MANAGEMENT, RECORD KEEPING AND FILING

• Data Management & Record Keeping

22. EVENT PLANNING

• Event Planning Essentials

23. ARRANGE BUSINESS TRAVEL & ACCOMMODATION

• Arranging Business Travel and Accommodation

24. BOOKKEEPING

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

25. QUICKBOOKS FOR PAYROLL MANAGEMENT

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercise Files: QuickBooks for Payroll Management

26. INVOICING/PETTY CASH

• Invoicing and Petty cash

27. SUPERVISING AND MONITORING THE OFFICE WORKS

• Supervising and monitoring the office works

28. TIME MANAGEMENT

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting
• Exercise Files: Time Management

29. MOTIVATING EMPLOYEES

• Motivating Employees

30. CREATING AN EFFECTIVE CV AND COVER LETTER

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

How will I be assessed?

• You will have one Quiz and one Assignment.
• You only need to pay £29 for assessment and certification when you submit your assignment.

What Certification am I going to receive?

Those who successfully pass this course will be awarded an Office Admin and Reception Skills Diploma. Anyone eligible for certification will receive both FREE e-certificate (PDF format), and printed certificate. تحديث بتاريخ 14 May, 2024