عبر الإنترنت
Customer Relationship Manager Diploma

تفاصيل الدورة

Overview
 
In this diploma course you will learn how to deal with customer issues best.
 
Description
 
Content:
 
  • CRM Success Factors
  • The Customer Service/Sales Profile
  • Managing Your Customer Service/Sales Profile
  • Choosing Your CRM Strategy
  • Managing and Sharing Customer Data
  • Tools for Capturing Customer Information
  • Service-Level Agreements
  • E-Commerce: Customer Relationship on the Internet
  • Managing Relationships Through Conflict
  • Fighting Complacency: The "Seven-Year Itch"
  • + المزيد

المتطلبات

There are no requirements to be fulfilled.

وظائف مناسبة لهذه الدورة

Custer Relationship Manager , Senior Relationship Manager