- مدة الدورة التدريبية: Upto 15 Hours
- مواعيد الدورة: Part Time, Flexible
تفاصيل الدورة
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific or technology-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. (It is to be noted that there is no formal independent 3rd Party Compliance Assessment available for ITIL compliance in an organisation, Certification in ITIL is only available to individuals and relates to their knowledge of the 5 books)Practicing Service Management
- Good Practice
- Functions, Processes and Roles
- Development of new services
- Improvement of existing services
Service Strategy
- Types of Service Provision
- Financial and Demand Management
- Business Case
Service Operation
- Incident and problem management
- Functions (service desk, operations management, technical management)
- Request Fulfillment
- Event Management
Service Transition
- Change Management
- Knowledge Management
Service Design
- Service Catalogue Management
- Supplier Management
- IT Service Continuity Management
- Information Security Management
المتطلبات
No prior experience required to take this course.
نبذة عن معهد Regional Education Institute
Everything around the world is rapidly changing. Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day, keeping up is not only difficult but sometime impossible. The challenge is always to anticipate the trends and prepare oneself for what lies ahead of the curve.
So how does one stay ahead of the proverbial curve? The simple answer is - By redefining the skills to meet the needs of emerging career landscape.
At REI they not only focus on enhancing your current career options but also prepare them to stay ahead of the curve with their cross functional training programs. The institute offers training programs that covers the entire spectrum, from School & College students to CXO Level Positions.
Team REI consists of industry professionals with a collective experience of more than 70 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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