Understanding Your Customers Expectations هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The key to satisfying each and every customer lies in gaining an understanding of their expectations. Today’s consumer doesn’t believe in telling businesses what they need and want. Instead, they instinctively expect the brands they choose to already know them inside-out. When you come across a business that understands you, it’s natural to feel a certain connection and sense of trust. Which are of course the cornerstones of valuable customer retention. When you know what your customers expect of your business, you can consistently deliver on and exceed expectations. Get it right and emerging as a leader in your chosen field occurs naturally.
This exclusive tutorial has been designed for anyone working in customer service, along with business owners, managers and marketers at all levels. Explore the benefits of meeting the expectations of every customer, along with how to listen, question and confirm what’s expected of you. Study the various customer personalities and discover the secret to providing memorable experiences, every time.
Objectives
After the completion of this course learners will be able to:
Identify the Customer’s Expectations and needs
Explore various types of Customers
Programme Content
Topics:
Knowing What Do Consumers Want?
Common Expectations to Consider
Identifying Customer Expectations
Listening, Questioning and Confirming
Benefits of Meeting Expectations of Customers
Type of Customer Personalities
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 05 November, 2020