Secretarial Skills Professional Training هذه الدورة تدرس باللغة الإنجليزية دبي

تفاصيل الدورة

Course headline
Develops excellent office skills, including filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication that support office Professional to maximize the input to the manager, team and organization

Course includes:

• Pre Training Assessment
• Comprehensive training material
• Certificate of completion attested by KHDA
• Option to choose from our best suitable class timing in the morning, evening or on weekends.

Who is this course for?
Secretaries, Administrators, who wish to improve their skills, or to be employed

What will I learn?

• Secretarial & Administrative Role (Responsibilities, Skills, Qualities) 
• Developing A Professional Image (Professional Appearance, Timekeeping & Punctuality, Office Ethics
• Prioritization and flexibility when priorities change
• Effective time Management, saving time using email, avoiding common mistakes 
• Understanding different Methods of Filing & Selecting the Best One
• Managing Petty Cash 
• Effective listening skills, Communication, Body Language, Words, & Tone of Voice, Questioning For Clarity, Saying 'No' Constructively 
• Establishing effective procedures - organizing diaries and follow up
• Organizing meetings – taking minutes.
• Writing on behalf of others
• formulating an action plan
• Effective written Business Communication 
• Telephone Skills and Telephone Etiquette

How will I benefit from taking this course?
Will be able to;

• Understand what makes a good secretary or administrator
• Improve the overall administration inside your office 
• Plan, organize and manage their time more effectively.
• Effective communication skills to deal successfully with colleagues and customers.

How will I be assessed?
Assessment is optional.

1. To obtain an attested Certificate from KHDA( Knowledge and Human Development Authority) - An evaluation will be held at the end of the course and an attested certificate is then issued from the Authority
2. A certificate of completion is available upon request for students not undertaking assessment who have attended at least 75% of the course.