CMI L3 Award 1st Line Management هذه الدورة تدرس باللغة الإنجليزية دبي

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CMI L3 Award in First Line Management

Course dates:
29 Oct to 01 Nov 2018

Overview
What will I learn?

By the end of this course you will be able to:

• Understand the role of the leader and identify your own leadership style.
• Pinpoint opportunities to develop and maintain credibility and trust within your team.
• State the qualities of a successful team. Identify the various roles within your team and identify ways in which you can develop a balance of skills.
• Use established communication techniques to develop and build productive relationships within the team.
• Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.

Post-course assignments
Assessment

Each delegate must complete one assignment which is
Management communication

The assignment is 2500 words in length and is due to be completed and handed in three to six months after completion of the course.

As part of this award you will be offered two hours of tutorial support.

Programme Content
What will it cover?

• The CMI Programme
• Welcome to the CMI programme
• Certification and assignment criteria
• Introduction to report writing
• How to become an inspirational leader
• The difference between leadership and management
• The role of trust and respect in effective team leadership
• Identifying your leadership style
• How to build a successful team
• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives
• How create a culture of clear accountability
• The manager as an effective communicator
• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
• How to build relationships that create trust, open dialogue, and full transparency
• Driving performance through motivation
• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance reviews
• How to make decisions that are based on productivity, not politics
• Monitoring performance throughout the year
• How to give and receive feedback
• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance
• How to deal with conflict management
• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain a recognised technique to minimise and resolve conflict in the workplace
• Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace
• How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The CMI Level 3 award is a fantastic grounding for any first line manager who wishes to learn some of the basic principles of line management as well as gaining a professional and internationally recognised qualification.

The benefits of CMI membership means that learners have access to a library of current management development thinking as well as continued support from the CMI should they wish to continue learning throughout their professional career .

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management. تحديث بتاريخ 16 September, 2019