Performance Management هذه الدورة تدرس باللغة الإنجليزية دبي

تفاصيل الدورة

Day1: Performance Management
* Definition of performance management
* Objectives of performance management
* Impact of poor performance on an organization
* Key terms and uses
* The annual performance cycle - overview
* Responsibilities in performance management
* Shared management model
* Mistakes in performance management
 
Day 2: Establishing effective objectives
* Cascading the vision, mission and strategies
* The impact of critical success factors on performance
* The 3 types of performance criteria
* Key result areas - definition and examples
* Key Performance Indicators (KPIs)
- Definition and characteristics
- Units of measure
* Difference between goals and objectives
* Turning goals into objectives the 'SMART' way
* Measuring the semi tangible factors and competencies
- Behavioral indicators
- Proficiency level
* Corporate values - their importance
 
Day 3: The importance of coaching
* What is coaching?
* Coaching responsibilities
* Benefits of good coaching
* The focus and purpose of coaching
* Important coaching skills
* Five steps of coaching for optimal performance
* Role play: facilitating a coaching session
 
Day 4: Conducting effective performance appraisals
* Planning performance appraisals
* Conducting effective appraisal meetings
- Beginning the meeting
- Discussing the evaluation: an in-depth view
- Closing the meeting
* Roles of managers and employees
* Common appraisal errors
 
Day 5: Following up after the performance appraisal meeting
* Percentage of time spent on performance management
* Acknowledging good performance
* Ways of recognizing employees
* Techniques for performance diagnosis
* Categories of performance problems and possible causes
* System factors versus individual factors
* Performance improvement planning تحديث بتاريخ 16 May, 2024