Developing Purchasing Policies & SLAs هذه الدورة تدرس باللغة الإنجليزية دبي

تفاصيل الدورة

Day 1
The strategic role of purchasing
· Purchasing terms and definitions
· Evolution of purchasing into a strategic function
· Purchasing relationships within the organization
· Purchasing process
· Ethical principles governing the purchasing function
 
Day 2
Using an appropriate writing style
· Writing in an impersonal style
· Organizing paragraphs and sentences
· Writing applications
· Simple language
· Specific language
· Positive language
· Using active verbs
· Applying easy and effective grammatical rules
· Gunning fog index for writing complexity
 
Day 3
Writing purchasing policies
· Purchasing policies: what are they and why do we need them?
· Guidelines for writing purchasing policies
· Purchasing policy scope
· Policy contents and exclusions
· Developing purchasing policies - practical application
 
Day 4
Designing purchasing processes and procedures
· Defining processes and procedures
· Considerations in developing processes and procedures
· Process development
                > Artistic processes
                > Scientific processes
· Process hierarchy
                > Abstract processes
                > Strategic processes
                > Operational processes
· Measuring and improving process performance
· Rules governing the use of flowchart symbols
· Mapping your processes using swim lane flowcharts
· Writing detailed procedures to support process maps
 
Day 5
Developing service level agreements
· The role of SLAs
· Understanding departmental inter-dependencies
· Principles for developing SLAs that add real value
· Typical SLA table of contents
· Writing SLA practical applications
· Service level management
                > Internal SLAs
                > External SLAs
· Measuring the purchasing function performance against SLAs تحديث بتاريخ 16 May, 2024