- الفروع الأُخرى: Al Bahia - أبوظبي أبوظبي - الإمارات العربية المتحدة
- مدة الدورة التدريبية: 20 Hours
- مواعيد الدورة: Part Time, Flexible
تفاصيل الدورة
The Customer Service award has been designed to give delegates an understanding, both practically and theoretically, of the importance of customer service to a business and an appreciation of the important role they can play in delivering effective customer service.Course objectives
After successfully completing this award, delegates will be able to:
- Identify different customer segments and their needs.
- Understand the importance of developing a positive customer experience.
- Determine the need to meet different customer expectations.
- Outline the role of effective communication with the customers.
- Understand the importance of planning and organizing your daily routine.
وظائف مناسبة لهذه الدورة
Customer Service Representative - Retention , Customer Engagement Training Manager , Head Customer Experienceنبذة عن معهد Khawarizmi Training Solutions
The Continuing Education Center (CEC) at Al Khawarizmi International College (KIC) has been established since 1985 as a leading provider of training and development services for individuals and corporate groups in the UAE. The Continuing Education Center at KIC offers a wide range of courses in the fields of IT, Business and English Language. The training center has obtained partnerships with some of the most recognized training and testing organizations globally, such as Microsoft, Comptia, Adobe, Pearson Vue, Association of Business Practitioners (ABP), Project Management Institute (PMI), and King’s English School, which is currently running a branch at KIC.
Over the years, we have managed to build one of the strongest training methodologies in the region, which focuses on developing trainees on an individual basis, and making sure trainees are able to apply the knowledge they learn in their professional lives. To achieve this, some of the most qualified instructors globally have joined us, and today they play an integral role in providing our trainees with one-on-one attention.
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