- مدة الدورة التدريبية: Upto 10 Hours
- مواعيد الدورة: Part Time, Flexible
تفاصيل الدورة
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.Topics covered:
- Emotional self assessment
- Perceiving, understanding and managing emotions
- Emotional expression
- Emotional understanding
- Relationship building
- Tact, transparency and emotional control
- Impact, influence and resilience
Learning Outcomes:
At the end of this program, participants will be able to:
- Explain the nature and theories underlying emotional intelligence
- Identify their personal strengths and blind spots through self assessments
- Define the various EI competencies and identify areas for improvement as needed
- Practice empathy building skills with emphasis on active listening
- Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results
المتطلبات
Candidates with basic working knowledge of written and spoken English
وظائف مناسبة لهذه الدورة
Call Center Team Leader , Relationship Officer / Manage , Manager / Senior Manager Business Operationsالموقع
نبذة عن معهد Regional Education Institute
Everything around the world is rapidly changing. Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day, keeping up is not only difficult but sometime impossible. The challenge is always to anticipate the trends and prepare oneself for what lies ahead of the curve.
So how does one stay ahead of the proverbial curve? The simple answer is - By redefining the skills to meet the needs of emerging career landscape.
At REI they not only focus on enhancing your current career options but also prepare them to stay ahead of the curve with their cross functional training programs. The institute offers training programs that covers the entire spectrum, from School & College students to CXO Level Positions.
Team REI consists of industry professionals with a collective experience of more than 70 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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