- مدة الدورة التدريبية: Upto 20 Hours
- مواعيد الدورة: Part Time, Flexible
تفاصيل الدورة
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This program will look at all types of customers and how we can serve them better and improve ourselves in the process.Topics covered:
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service Over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- 10 Things You Can Do To WOW Customers Every Time
At the end of this program, participants will be able to:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers' needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
المتطلبات
The candidate must possess a basic working knowledge of spoken and written english
الموقع
نبذة عن معهد Regional Education Institute
Everything around the world is rapidly changing. Be it technology, work environment, economic conditions, geographies, even thought processes. New paradigms are defined every day, keeping up is not only difficult but sometime impossible. The challenge is always to anticipate the trends and prepare oneself for what lies ahead of the curve.
So how does one stay ahead of the proverbial curve? The simple answer is - By redefining the skills to meet the needs of emerging career landscape.
At REI they not only focus on enhancing your current career options but also prepare them to stay ahead of the curve with their cross functional training programs. The institute offers training programs that covers the entire spectrum, from School & College students to CXO Level Positions.
Team REI consists of industry professionals with a collective experience of more than 70 years of local and international experience. The core team consists of domain experts in Management, Finance, Learning & Development, Information Technology and Sales & Marketing.
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