Troubleshooting and Supporting Windows 7 in the Enterprise هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these inpiduals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

Course Outline

• Lesson 1: Implementing a Troubleshooting Methodology
• Lesson 2: Troubleshooting Startup Issues
• Lesson 3: Using Group Policy to Centralize Configuration
• Lesson 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues
• Lesson 5: Troubleshooting Network Connectivity Issues
• Lesson 6: Troubleshooting Remote Connectivity Issues
• Lesson 7: Troubleshooting Logon and Resource Access Issues
• Lesson 8: Troubleshooting Security Issues
• Lesson 9: Troubleshooting Operating System and Application Issues

Prerequisites 

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

• Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
• Microsoft Active Directory principles and management
• Microsoft Windows Server 2008 fundamentals
• Microsoft Windows Client fundamentals
• Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system