Training for Jobs in IT Customer Support and Sales هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This programme will explore the vital pre-requisites for excellent communication and will highlight that effective, efficient communicators are people who can identify the right people to talk to at the right time and with the right approach. This programme is aimed at enhancing learners self confidence and personal abilities, making them aware of their strengths and weaknesses, providing them with sufficient skills and experience to enable them to confidently perform in the field of Customer Service and Sales. The primary aim of this programme is to ensure that all Learners obtain sustainable JOBS across a range of industries.

Project Certification

Customer Service

Modules:

• Business English
• Computer Architecture
• Contact Centre Skills
• Customer Service 33X
• Database Methods
• Internet 33X
• MOS Excel
• Operating Systems 33X
• Sales Negotiation
• Social Media
• Web Design 33x

Requirements

• No minimum age requirement
• Leaving Certificate Standard or equivalent or training at Level 4 or above on the national framework
• Fluent English in both written and verbal form; Written and numerical comprehension; Disciplined approach to Time Keeping and attendance; Mental alertness; Ability to take on board knowledge in theory and practical formats; Focussed, positive self-image; Well presented; Critical Thinker; Desire to progress / willingness to work
• No formal industrial or commercial experience but an interest in customer service facing roles