Training and Development for Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Advanced customer service skills don’t always come naturally. In fact, it can be surprisingly challenging to pick up even the basics. Mastering the art of customer service means being able to think from the perspective of those your serve. Anticipate their demands, exceed their expectations and perform with consistent professionalism. It also means being able to work with every customer type and personality. Contrary to popular belief, employees cannot realistically be expected to develop the highest-level customer service skills independently. Instead, it takes focused training, coaching and support to build a capable customer service team.
This exclusive tutorial has been designed for business owners, managers, recruiters and anyone working in an HR capacity. Explore the importance of training and development in customer service, along with how to identify key goals and objectives. Study effective training and development methods, the importance of building customer service into all training activities and the value of investing in higher-quality training programmes.
Objectives
Discuss the importance of training and development for efficient Customer Service delivery.
Explore various training methods
Programme Content
Topics:
The Importance of Training and Development in Customer Service
Identifying Training and Development Objectives
Training and Development Methods
Building Customer Service into all Training and Development Activities
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 05 November, 2020