Tourism Quality Management and Customer Care هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Whether travelling for business or leisure purposes, customers expect and demand a certain level of quality. Not to mention, the provision of flawless customer care from start to finish. Studies have shown that customers are generally willing to pay more for the same product or service, if doing so means being provided with better customer care. The travel sector is unique, in that clients spend extended periods of time under the care of the service provider. Suffice to say, more than enough time to scrutinise, pick fault and find cause for complaint. Unless both quality and service standards are therefore outstanding, customer satisfaction cannot and will not be achieved.
Discover the secret to providing travel products and services of the most outstanding quality, with the help of this exclusive tutorial. Explore the concept of quality management in the provision of travel services, along with what it means to provide true customer excellence at all times. Learn how quality and customer care management can influence the performance of the entire business.

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

تحديث بتاريخ 05 November, 2020 - أقل