السعر: 3,294 USD
- مدة الدورة التدريبية: 3 Days
تفاصيل الدورة
Course overviewWorking with VIP customers can be quite challenging compared to working with regular customers. The demands, needs, and expectations of VIPs are typically higher, and even experienced professionals may run into complications in certain situations. In order to be truly prepared for any type of interactions with VIPs, we must be familiar with particular techniques for working with VIP customers.
This Atton Institute training course provides all necessary and up-to-date information about the world of VIPs: how to provide top quality service, how to treat them, and the golden rules to follow. You will study what distinguishes a regular customer from a VIP, and this knowledge will help you to comprehend the customer's pain points and what needs to be done to satisfy them. We take a professional look at delivering the true VIP customer experience within the reality of the multicultural UAE environment to help you better understand your customers, which ultimately converts into positive results for you and your company.
Upon completing this Atton Institute course, you will gain a clear understanding of a number of crucial points regarding VIP customers, including:
- Correct definition of VIPs and why VIP client service & etiquette might be challenging
- How to build relationships with VIPs and how it will benefit you in your daily duties
- Key points where most professionals working with VIPs may potentially fail
- Mastery of the tactics and techniques required for successfully working with VIPs
- Top elements and secrets of outstanding VIP service and the best applicable praxis
DAY ONE
- Customer Service Certification Essentials and how to Provide them to VIP Customers
- Recognizing how VIP Customer Service & Etiquette Affects your Performance at Work
- Finding the hitches in Customer Service and Knowing the Reasons why Clients May Leave
- The Lifetime Value of Existing Customers and Importance of Long-Term Relationships
- Identifying VIP Customer Expectations & Building client Confidence and Relationships
- Establishing Customer Contacts as long-term Relations when Working with VIPs
- The Definition of VIPs and the Difference between VIPs and Regular Customers
- Why VIPs want to Feel Important and Crucial Reasons to provide VIP service
- Building Relationships with VIP Customers and its Importance for Customer Acquisition
- Knowing the difference between Building Relationships with VIPs vs. Regular Customers
- Identifying your best VIP Customers - Defining the Right Target Groups
- Top Elements which Make the VIP Experience and how to Go Above and Beyond
- Mastering Communication Skills with VIP Customers over Various Channels
- Switching from a Standard Selling approach to Providing High-Quality Service
- Delivery of the VIP Experience in the UAE under Conditions of Multiculturalism
- Strategies and Techniques to Enhance Your Working Process with VIP Customers
- Avoiding possible Fails and Handling Complaints within VIP Customer Service
- Execution of International VIP Customer Service Standards & Etiquette
After the successful completion of this intensive Atton Institute professional training course, participants are able to:
- Understand how and why VIP customer service & etiquette needs to be different
- Skyrocket your results via establishing reliable contacts with VIP customers
- Build and manage client contacts and relationships with outstanding results
- Learn techniques and get certified in the delivery of an outstanding VIP experience
- Know how to switch from aggressive selling to sales via service delivery
- Communicate with customers more efficiently via various communication channels
- Perfect your interactions using the techniques acquired from the course
- Study the realities and specifics of VIPs in the UAE and its multicultural aspects
- Create a clear plan and strategy on how to improve your relationship with your VIPs
- Increase customer satisfaction, which ultimately impacts your overall personal results
- Become a true professional when working with all types of VIP customers
