KPIs Setting, Tracking & Providing Feedback هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Day 1
The annual strategy cycle and its major phases and components
· Various types of analyses
· Vision and mission
· Critical Success Factors (CSFs)
· Using CSFs to translate strategy to operations
Performance criteria
· Types of KPIs
· Behavioral indicators and their link to core competencies
· Goals, Objectives and Targets (GOTs): the main differences
· Using GOTs to develop measures and KPIs
 
Day 2
Performance tracking and reporting
· The use of balanced and unbalanced scorecards
· The use of dashboards and snapshot reporting
· Compound versus concrete KPIs: The use of indexes to summarize KPI reporting
· Performance gaps: the difference between a gap and a drop in performance
· Performance gaps: determining the need for coaching
 
Day 3
Providing feedback for improved performance
· Feedback: how different is it from opinions, evaluations and appraisals
· Feedback versus appraisals, assessments and evaluations
· The cornerstones of effective feedback
· Types of feedback
*  Motivational feedback and its benefits
*  Formative feedback and how it should be delivered
· Transforming negative feedback to positive feed forward
· The skills for effectively providing feedback
· Active listening, questioning and feed forward
· Coaching and counseling
· How counseling can act as a double edged-sword
 
  تحديث بتاريخ 17 November, 2022