The 10 Steps for dealing with Upset People هذه الدورة تدرس باللغة الإنجليزية

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From the author of How to Communicate Effectively and build relationships. "This book changed my life." "The best book I have bought in a long time." "My bible."

One of the communication/relationship skills that people are almost universally terrible at is dealing with upset people - especially when the person is upset at them or their business.

This course will teach you the ten steps for dealing with upset people in a way that builds relationships.

Recently I shared these ten steps with a friend who was having severe trouble with his teenage daughters. His response: "Immediately... I found things that I thought I did right but were terribly wrong. Now my daughters have got closer to me than ever. It helped me immensely!"

What would it be worth to you, your loved ones, your business and your family, if - like this father - you could deal with upset people in a way which actually brought you closer together?