Successful Telephone Selling techniques هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Telesales have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes a comprehensive understanding of the limitations of telephone communications to focus exclusively on its advantages. To master the art of telephone selling is to become a priceless asset in the eyes of employers and business owners worldwide.
This insightful tutorial is aimed at anyone working in telesales at any level, along with those responsible for employee supervision, training and development. Explore the unique benefits and potential value of telemarketing, along with how to build rapport with customers and deliver messages effectively. Learn how to handle cold and warm calls more efficiently, stay out of ‘voice mail jail’ and become a more capable, confident telesales professional.
Objectives
Explore benefits of telemarketing
Explore effective ways to negotiate.
Outline the importance of creating and delivering meaningful messages.
Programme Content
Topics:
Benefits of Telemarketing
Rapport Building
Taking Messages
Effective Messages
Staying Out of Voice Mail Jai
Closing down the Voice
Cold and Warm Calls
Course Benefits:
Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials
The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
Online course materials
Question papers
Additional Supporting Material
Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress. تحديث بتاريخ 23 October, 2017