- الموقع: قرية المعرفة - دبي
تفاصيل الدورة
Total quality management (TQM) is a management approach to long- term success through customer satisfaction. This training course in TQM teaches you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
Target Audience
Leaders, Supervisors, Quality Managers, middle managers, and all employees
Learning Objectives
This course focuses on customers to determine the level of quality, employees' participation and satisfaction as internal customers, documenting and reducing processes. The TQM course focuses on the horizontal processes interconnecting different functional strategies often organized into vertically structured departments.
تحديث بتاريخ 02 January, 2019الموقع
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