Service Scheduling in Microsoft Dynamics CRM 2011 هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process.

Course Outline

1 - Introduction

• Service Scheduling Overview
• Service Scheduling Scenarios
• Service Scheduling Process
• Working with Service Activities and the Service Calendar
• Closing, Canceling, or Rescheduling a Service Activity
• Using Charts and Reports to Analyze Service Activities
• Lab : Create a Service Activity with a Selection Rule

2 - Advanced Topics

• Understanding the Service Activity Scheduling Engine
• Resources, Services and Selection Rules
• Incorporating Customer Preferences
• Resource and Service Capacity Requirements
• Understanding Sites and Same-Site Requirements
• Lab : Schedule a Service with a Same-Site Requirement

Target Audience: This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available service scheduling features in the Microsoft Dynamics CRM product.