Service Excellence – WSQ Module WSQ Team Service Excellence هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

INTRODUCTION

Providing service excellence individually is not enough. Every person in the service value chain plays an important role in delivering quality service. Team members must learn to partner with one another with a common objective in mind. This module shows how to delight customers at every touch point by working as team and providing seamless service.

This course is conducted by Capelle Academy (CET).

OBJECTIVES

At the end of the program, participants should be able to:

• Recognize the role that one plays in the service value chain
• Acquire information commonly sought by the organization’s customers
• Deliver service as part of a team according to the organization’s service standards
• Escalate service performance issues that affect the organization’s service standards
• Look out and anticipate customers’ needs so that they will speak positively about the organisation.
• Take ownership in providing excellent customer service.

METHODOLOGY

The learning methods will include:

• Experiential activities
• Lectures
• Group and individual exercises
• Case scenarios and discussions
• Role plays

WHO SHOULD ATTEND

This workshop is designed customer service personnel