Retail Travel Agent هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The Retail Travel Agent Practice course is designed for those who want to be a travel agent or pursue a career in the travel industry.

The Retail Travel Agent Practice course has been successfully meeting the demands of employers of this industry for over 15 years. The sound practical training has produced a high employment rate from this course each year.

Qualifications Gained

• Portobello Institute Certificate in Retail Travel Agency Practice

Entry Requirement

• Entry to this course is by direct application to the college. There are no previous academic requirements.

Course Content Modules

Travel Products

During this unit students will understand the components of the travel & tourism industry, they will understand key travel terminology and identify with the use of maps, access points in relation to the tourism industry.

Customer Service and Sales

During this unit students will understand what is customer service and the challenges it brings to the industry. They will understand the importance of customer retention and the measurement of satisfaction. The unit will also focus on how to deliver excellence in customer service.

Retail Travel Operations

During this unit students will study the operations side of the travel agent industry, including cruising, car rental, ferry and railway services. The technology required for working in the industry, the Internet, insurance, finance and handling complaints.