السعر: 51 USD
510 USD
- مدة الدورة التدريبية: 10 Hours
تفاصيل الدورة
What’s the most important measure of quality in a hotel setting? Comfortable rooms? Excellent facilities? Outstanding food and drink? World-class employees? The answer – all these things and many more besides. Quality in a hotel environment is all about delivering the total package with flawless consistency. The hospitality industry is unique – the slightest imperfection being all it takes to ruin the entire guest experience. True excellence is only achievable when every link in the chain is as smooth, seamless and reliable as every other. Which for obvious reasons demands strict, dynamic and confident supervision.This advanced tutorial is ideal for anyone looking to take better control of quality standards in a hotel environment. Study the five dimensions of service, along with quality management in hospitality operations and quality assurance. Explore the statutory obligations of hotels and standard inspection processes, along with grading bands, evaluation criteria and many more related concepts.
Objectives
- Explain the importance of service quality in hospitality Industry
- Explore Quality Management Operations
- Discuss the Role of ISO 9000 in Hospitality Operations
Topics:
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Statutory Obligations
- Grading bands and conditions
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
المتطلبات
No prior knowledge is required to take this course.
نبذة عن معهد CPD Courses
Who We Are
Certifications for Professional Development (CPD) specialises in distance learning opportunities for ambitious professionals. Whether perusing promotion or considering a new career direction, we can help you reach your full potential.
Our Aim
- Our primary goal is to make ongoing professional development affordable, accessible and enjoyable, by providing premium online study programs for the lowest possible prices.
- Dedication to professional development has become a key identifier in the eyes of decision-makers globally. At CPD, we provide professionals at all levels with the opportunity to grow, develop and illustrate their commitment to continuous improvement.
- Every course we offer provides you with the chance to earn a recognised qualification or certificate of completion. We also provide expert tutor support every step of the way, in order to maximise the value of our exclusive e-learning programs.
- Limitless training opportunities, limitless potential – take control of your future today with the help of CPD.
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