Consumer Loan Collection Techniques هذه الدورة تدرس باللغة الإنجليزية الدوحة

تفاصيل الدورة

his course is designed for bank’s collectors and concisely covers all aspects of effective loan collections. The course serves a dual purpose. First, it guides the participant through the course and encourages ample note-taking and active participation. Second, once the participant has completed the course, he can use the material as a useful reference guide on the job.

Objectives

• Upon the completion of this course, the participant will be able to:
• Recognize the role of the collections department and the tools available
• Demonstrate the skills of a successful telephone collections call
• Integrate effective collections letters into overall collections strategy
• Demonstrate the skills of effective face-to-face collections visit
• Determine the appropriate actions to conduct repossession
• Be aware of skip tracing techniques that enhance collection efforts

Target Audience

• Debt and Credit Controllers
• Debt Recovery Agents
• Credit Supervisors and Managers
• Debt Collection Managers
• Debtors Clerks
• Debt Collectors
• General Managers of small and medium enterprises

Course Structure

Lectures, discussions, case studies, video and role play

Program Contents

• Module 1: Understanding company credit and debt
• Module 2: Analysing yourself
• Module 3: Analysing your debtors
• Module 4: Spot the most common reasons and excuses for non-payment – and learn how to deal with them
• Module 5: Understanding debt recovery and the law
• Module 6: Debt collection as a vital financial activity
• Module 7: Planning and preparing for effective debt collection
• Module 8: Ensuring the success of your debt collection correspondence
• Module 9: Skip Tracing
• Module 10: Essential telephone techniques