تفاصيل الدورة
Key outcomes from this course are:
- How to manage human conflict. The importance of listening when dealing with conflict situations.
- How facilitation is a key skill and examine the process of facilitation.
- How to deal with conflict within groups.
- How to handle different types of crisis situations.
- How to manage personal stress.
Explore the different listening techniques and methods to use when handling conflict situations. Examine the Grow and Smart models to set team objectives. How to mentor and support colleagues and staff.
تحديث بتاريخ 17 January, 2018الموقع
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