تفاصيل الدورة

Taking on Greater Responsibility: Management and Leadership Skills for Cargo Supervisors

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately. 

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Objectives

  • Develop your management, finance, negotiation, and planning skills 
  • Recognize and foster the right leadership qualities in yourself and others 
  • Learn management skills that allow you to adapt in a rapidly changing environment 
  • Use delegation techniques to improve employee development, time management and motivation 
  • Manage day-to-day operations successfully 
  • Inpiduals with an interest in pursuing a career in Air Cargo Industry: 
  • New and current Air Cargo supervisors 
  • Cargo operational staff with substantial cargo industry experience 
  • Cargo officers with air cargo experience 
  • Station managers and supervisors responsible for cargo operations

Key Topics

  • Air Cargo Overview: A global air cargo
  • The changing alliance between airlines and freight forwarders
  • Competitive forces that shape the air cargo industry
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Communication skills for frontline supervisors
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership in Air Cargo operations
  • Leveraging technology to deliver customer service excellence
  • Cargo finance for frontline supervisors
  • Balanced scorecard and operations KPIs

Target Audience

  • Inpiduals with an interest in pursuing a career in Air Cargo Industry: 
  • New and current Air Cargo supervisors 
  • Cargo operational staff with substantial cargo industry experience 
  • Cargo officers with air cargo experience 
  • Station managers and supervisors responsible for cargo operations

Activities

  • Leadership simulation exercises 
  • Practice group skills in exercises that develop Teamwork 
  • Process improvement exercise 
  • Business cases analyzing real life event 
  • Final examination

An IATA Certificate is awarded upon successful completion of the course and final examination.

This course can be applied toward an IATA Diploma: Supervisory Excellence – Air Cargo Professionals

Breakdown by session

Day 1

Air Cargo Overview

  • What in the World? A global air cargo overview 
  • Cargo industry key players 
  • The Changing alliance between airlines and freight forwarders
  • What do you see? Building the vision of tomorrow 
  • Building the Team: the cornerstone of success 
  • In Front Today and Tomorrow: Leadership style that works 
  • Difference between managers and leaders 
  • Observe leaders in action 
  • Examine your leadership capability and style 
  • Identify the leadership skills that will be needed today and in the next 5

Day 2

  • Better than Good: 
  • Putting the service excellence to work to deliver value to customers
  • Cargo Finance: 
  • Finance for the frontline leaders
  • Getting the Best from your People 
  • The psychology of leadership excellence 
  • Coaching and mentoring techniques 
  • Giving constructive feedback to enhance productivity
  • Doing it Right and Doing it Well 
  • Professional Ethics

Day 3

  • Cargo System Dynamics: Design to win 
  • Talk, Talk, Talk, Talk, Write 
  • Communicating with your team, your boss and your colleagues 
  • Identify effective interactive behaviours 
  • Effective listening process and skills 
  • Effective communication one-on-one and in groups 
  • How to ask effective questions and the effects of being questioned
  • Process Improvements: 
  • Should we fix things that are not broken? 
  • What to do when it’s broke

Day 4

  • Cargo Technology 
  • Understanding Cargo Technology to deliver service excellence to customers
  • Quality Measurement 
  • Balanced Scorecard 
  • Key Performance Indicators
  • The art of execution 
  • How to implement company initiative successfully
  • Security and Regulatory Agencies 
  • Safety at work: Taking care of your people

Day 5

  • The Art of Delegation 
  • Performance and Team Development to the next level excellence 
  • Case study and inpidual presentation 
  • Final examination
تحديث بتاريخ 08 November, 2015

نبذة عن معهد Gulf Aviation Academy

We_They is positioned to become the future of high quality professional aviation training in Bahrain and the Middle East North Africa (MENA) region. We offer a comprehensive range of structured training programmes and courses for all aviation personnel in the industry.

The perse range of training programmes in our portfolio are focused on providing our customers with quality, added value solutions no matter what type of operator you are. We provide: -

  • State of the art modern simulators and training devices for pilots, engineers and cabin crew. 
  • Experienced instructors across all our training courses. 
  • Strong customer focus.

We_They aims to provide the very best training by working closely with airlines, identifying key areas of development and providing students with invaluable hands-on experience.

We offer a holistic training experience, from scheduling and accommodation to transport and meals, covering the entire process from start to finish.

عرض الجميع دورات Gulf Aviation Academy
Are you from Gulf Aviation Academy ? Claim your course!
دورات يمكنك الالتحاق بها على الفور... خذ دورة عبر الإنترنت على Cargo Management ابتداءً من الآن. See all courses

هل هذه الدورة التدريبية الاختيار المناسب لك؟

قيِم هذه الصفحة

لم تجد ما كنت تبحث عنه؟

أو