ILM Practical Supervisor هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

MODULE 1
Leadership Qualities  Understanding Personality Styles  Handling Conflict Management Styles  Time & Priority Management
 What makes a leader?
 Earning trust and working with honesty
 Motivational skills
 Coaching Skills
MODULE 2
Effective Communication  Team Management  Operational Responsibilities Health & Safety Responsibilities
 Cultivating assertiveness
 Use of appropriate language
 Good questioning techniques
 Active listening
 Body language
 Good practice in written communication
 Team building
 Understanding team roles
 Setting SMART goals
 Gaining agreement or consensus Balanced teams
 Team development
 Planning for Succession
 Managing meetings
 Handling participants
 Hunters and Farmers
 Operational roles and responsibilities of supervisors
 Health & Safety responsibilities
 Reasonable Foresight
 Common Law v Civil Law
 Expert Knowledge, Industry Knowledge and Common Knowledge
Note: This course is run over a duration of two days, this can be done consecutively or split up over a period of weeks to accommodate a clients preference. تحديث بتاريخ 06 March, 2018