تفاصيل الدورة

Objective
  • Biases of human performance
  • Defining quality
  • Ways to measure quality
  • Setting standards
  • Implementing quality based management
  • Total quality concept for development projects
  • Designing tools for quality measurement and improvement
Outline
  • Principles of human performance
  • Definition of quality
  • Applying quality in human performance
  • The sub-conscious level and its role in performance
  • Challenges in quality management
  • Relating work to vision!
  • Communicating about quality
  • Inspiring the purpose of Performance Quality Improvement
  • Defining standards
  • Set your own standards
  • Characteristics of a standard
  • Performance Assessment Tools
  • Assessment Methods
  • Tools for quality assessment and management
  • The proper use of KPIs
  • Action plans for quality management
  • Resources for quality management
  • Stakeholder involvement and communicating your quality management practice
  • Communicating During Performance Assessment
  • Ranking and scoring
  • Analysis of quality assessment data
  • Integrating total quality concept in human performance
  • Direct observation
  • Using secondary sources
  • Interview guides and checklist development
  • Finding Gaps
  • Cause and Effect - Detecting the route cause
  • Prioritizing interventions to fill performance gaps
  • Supportive Supervision to improve performance
  • Continuous performance quality control and management
تحديث بتاريخ 16 May, 2024

المتطلبات

There are no eligibility requirement to attend this course.

وظائف مناسبة لهذه الدورة

Human Resources Manager , Head of HR , General Manager
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