- أماكن: الخليج التجاري - دبي Istanbul, Turkey Kuala Lumpur, Malaysia England - المملكة المتحدة
- مدة الدورة التدريبية: 5 Days
- مواعيد الدورة: Full Time, Weekdays
تفاصيل الدورة
Objective- Biases of human performance
- Defining quality
- Ways to measure quality
- Setting standards
- Implementing quality based management
- Total quality concept for development projects
- Designing tools for quality measurement and improvement
- Principles of human performance
- Definition of quality
- Applying quality in human performance
- The sub-conscious level and its role in performance
- Challenges in quality management
- Relating work to vision!
- Communicating about quality
- Inspiring the purpose of Performance Quality Improvement
- Defining standards
- Set your own standards
- Characteristics of a standard
- Performance Assessment Tools
- Assessment Methods
- Tools for quality assessment and management
- The proper use of KPIs
- Action plans for quality management
- Resources for quality management
- Stakeholder involvement and communicating your quality management practice
- Communicating During Performance Assessment
- Ranking and scoring
- Analysis of quality assessment data
- Integrating total quality concept in human performance
- Direct observation
- Using secondary sources
- Interview guides and checklist development
- Finding Gaps
- Cause and Effect - Detecting the route cause
- Prioritizing interventions to fill performance gaps
- Supportive Supervision to improve performance
- Continuous performance quality control and management
المتطلبات
There are no eligibility requirement to attend this course.
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