Performance and Quality Improvement هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Biases of human performance
• Defining quality
• Ways to measure quality
• Setting standards
• Implementing quality based management
• Total quality concept for development projects
• Designing tools for quality measurement and improvement

• Principles of human performance
• Definition of quality
• Applying quality in human performance
• The sub-conscious level and its role in performance
• Challenges in quality management
• Relating work to vision!
• Communicating about quality
• Inspiring the purpose of Performance Quality Improvement
• Defining standards
• Set your own standards
• Characteristics of a standard
• Performance Assessment Tools
• Assessment Methods
• Tools for quality assessment and management
• The proper use of KPIs
• Action plans for quality management
• Resources for quality management
• Stakeholder involvement and communicating your quality management practice
• Communicating During Performance Assessment
• Ranking and scoring
• Analysis of quality assessment data
• Integrating total quality concept in human performance
• Direct observation
• Using secondary sources
• Interview guides and checklist development
• Finding Gaps
• Cause and Effect - Detecting the route cause
• Prioritizing interventions to fill performance gaps
• Supportive Supervision to improve performance
• Continuous performance quality control and management