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تفاصيل الدورة
Level 5 Diploma in Administrative Secretary and Personal Assistant - Upon successful completion, the learner will get a Certificate of Completion from ILC.Administrative Secretary and Personal Assistant Diploma is one of the best Administrative Secretary and Personal Assistant Diploma offered by ILC to provide Knowledge about Admin, Secretarial & Personal Assistant to those who are looking to work in Administrative Secretary and Personal Assistant Sector.
ILC is one of the Leading Online Administrative Secretary and Personal Assistant Diploma provider in the United Kingdom and Administrative Secretary and Personal Assistant Diploma include 10 important modules that teach the learner about their need and succession in their professional life.
Modules Outline for Level 5 Diploma in Administrative Secretary and PA
Module 1: Executive and Personal Assistant
- Adapt to the needs and styles of management
- Communicate through written, verbal, and nonverbal methods
- Improve time management skills
- Manage meetings effectively
- Act as a gatekeeper
- Use the tools of the trade effectively
- Gain better awareness of common spelling and grammar issues in business writing.
- Review basic concepts in sentence and paragraph construction.
- Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
- Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
- Define proofreading and understand techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and par verbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Define customer support
- Know the different venues for customer support
- Recognize the challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learning to be proactive in customer support
- Planning and Preparing
- Identifying the Participants
- How to choose the time and place
- How to create the agenda
- How to set up the meeting space
- How to incorporate your electronic options
- Meeting Roles and Responsibilities
- Use an agenda
- Chairing a Meeting
- How to deal with disruptions
- How to professionally deal with personality conflicts
- How to take minutes
- How to make the most of your meeting using games, activities and prizes
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and work space
- Learn to resist procrastination
- Make plans to stay organized in the future
- Perform a needs analysis and prepare an outline
- Select presentation delivery methods
- Practice verbal and non-verbal communication skills
- Knock down nervousness
- Develop and use flip charts with colour
- Create targeted PowerPoint presentations
- Utilize white boarding for reinforcement
- Describe how video and audio enhance a presentation and list criteria for determining what types to use
- Enrich the learning experience with humour, questions, and discussion.
- Plan and prioritize each day’s activities in a more efficient, productive manner
- Overcome procrastination quickly and easily
- Handle crises effectively and quickly
- Organize your workspace and workflow to make better use of time
- Delegate more efficiently
- Use rituals to make your life run smoother
- Plan meetings more appropriately and effectively
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
- Know the meaning of appreciative inquiry
- Think in positive terms and avoid thinking negatively
- Encourage others to think positively
- Recognize positive attributes in people
- Create positive imagery
- Manage and guide employees in a positive environment
Certificate
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.
- Certificate of Completion (PDF format) = £40
- Certificate of Completion (Hardcopy) = £60 + postage charges £9
المتطلبات
There are no precise requirements for Administrative Secretary and Personal Assistant Certificate as no prior knowledge and experience of Administrative Secretary and Personal Assistant is required.
Students seeking to enrol for this course should meet the following requirements;
- Basic knowledge of English Language & Basic Computer Skills
- Be age 16 years or above
نبذة عن معهد Inspire London College
Inspire London College is UK’s one of the best distance learning College. ILC started its campus-based educational program in 2013 and in 2016 the college has started its distance learning program and offered various online courses to its international students. Now college has students’ more than 50 countries that are the part of our distance learning program.
ILC’s professional and online diploma courses are accredited by the Training and Qualifications UK (TQUK) and British Awarding Association. Both awarding bodies are highly reputable and are registered with Ofqual. The courses catalogue of Inspire London College is quite extensive which mainly includes the disciplines of project management, hotel management, business administration, accounting and finance, forensic accounting, E-commerce management, event management, construction management, logistics and supply chain management, fashion designing etc.
Campus-based Studies and Distance Learning
Inspire London College offers the candidates to learn according to their own choice as college offers campus-based education as well as distance learning education. Therefore, candidates have an opportunity to learn from their home or if they want to learn at a campus they can join the ILC’s campus-based educational program.
