Phone-Based Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Overview

This comprehensive course on Phone-Based Customer Service will deepen your understanding of this topic.

After successful completion of this course, you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.

To enroll in this course today to fast-track your career ladder.

How will I get my certificate?

At the end of the course, there will be an online quiz, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price.

Who is This course for?

There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds.


COURSE CURRICULUM

Phone-Based Customer Service

• Module 1: Introduction to Customer Service
• Module 2: What’s Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

Career Path

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc تحديث بتاريخ 10 January, 2024