ITIL 4 Managing Professional Transition هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The ITIL 4 Managing Professional Transition (Bridge) Course was created by AXELOS to reward individuals with ITIL V3 advanced certifications by enabling them to skip the four (4) courses in the Managing Professional Series of courses and receive the coveted ITIL 4 Managing Professional designation.

Who Can Take This Course?

You may take this course if you hold any of the below credentials which allows you to advance your career with 1 course and exam and save over $4,000 in ITIL 4 course and exam fees:

• ITIL V3 Experts
• Individuals with 17 or more ITIL V3 credits
• Individuals with 15 or more ITIL V3 Intermediate Credits and ITIL 4 Foundation Certification

Who Will Be Teaching This Course?

We are very excited to announce that Dr. Suzanne Van Hove and Doug Tedder will be your course instructors. Suzanne and Doug bring years of hands-on practical experience with them that they will share with you in the course. They bring the learning experience to life online through lectures, stories, and learning assessments.

What Does This Course Cover?

The ITIL 4 Managing Professional Transition course provides an understanding of the new ITIL 4 Foundation concepts and definitions including the key differences between previous ITIL versions and ITIL 4. It is made up of 4 modules:

• Create, Deliver and Support – How to integrate value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.
• Drive Stakeholder Value – How to understand and facilitate all types of engagement and interactions between service providers and their customers, users, suppliers, and partners.
• High Velocity IT – How to work with the digital organization and digital operating models in high-velocity environments
• Direct, Plan, and Improve – How to create an IT organization focused on learning and improving with a strong and effective strategic direction.

What Do You Need to Know Before Taking This Course?

The instructors would like you to have a solid understanding of the ITIL 4 Foundation information so to make sure you are all set you will receive the ITIL 4 Foundation training module when you take this course. This will make sure you have a solid understanding of the management of modern IT-enabled services and provide a complete understanding of the ITIL 4 key concepts.

What Will you Learn When You Take This Course?

In this course, students will learn how to practically apply new concepts and receive a solid understanding of each of the 4 modules including:

• Review the key concepts of service management
• Understand the four dimensions of service management
• Comprehend the purpose and components of the ITIL service value system
• Understand the activities and interconnectivity of the service value chain
• Learn to plan and build a service value stream that creates, delivers and supports services
• Review how relevant ITIL practices contribute to the create, delivery and support across the SVS and value streams
• Learn how to create, deliver and support services
• Understand how customer journeys are designed and how to foster stakeholder relationships
• Know how to shape demand, define service offerings, and onboard and off board customers and users
• Understand how to engage with others to ensure continual value co-creation and how to realize and validate service value
• Delve into the concepts of the high-velocity nature of the digital enterprise and its demands
• Gain an understanding of digital product lifecycles and how it integrates into the ITIL operating model
• Create a solid base on the importance of the ITIL Guiding Principles and concepts to deliver high velocity IT
• Know how to use the key principles and methods of direction and planning to properly as they relate to the scope of the project
• Understand the role of GRC and how to integrate the principles and methods into the Service Value System
• Facilitate Communication and Organizational Change Management