Hotel Receptionist هذه الدورة تدرس باللغة الإنجليزية

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Hotel Receptionist - Course

Endorsed Hotel Receptionist - Course Level 5 from Certificate of Achievement. Become a key player in one of the world’s most prosperous and dynamic sectors, with this endorsed Level 5 Hotel Receptionist Course! Climb the ladder in the hospitality industry and build a rewarding career for life!
The global hospitality sector is one of the world’s foremost employers. Nevertheless, competition for the most attractive positions is ferocious. Contrary to popular belief, hotel front-desk operations are about far more than basic admin alone. Receptionists work on the frontline of the establishments they represent, playing a pivotal role in every guest’s experience. In many instances, front-desk workers are the first, last and only team members hotel customers come into contact with. To succeed as a front-desk specialist, a variety of interconnected responsibilities must be carefully balanced. Examples of which include making reservations, welcoming guests upon arrival, handling complaints, reporting issues and ensuring every guest’s expectations are met or exceeded. To work as a receptionist is to hold the reputation and prosperity of the entire organisation in the palm of your hand. A position of high responsibility, which quickly gives way to more senior management roles for capable candidates.
One of our most advanced hospitality courses to date, this Level 5 Hotel Receptionist Diploma is open for enrolment right now! Learn how to leave a lasting impression on every guest, handle key front-desk admin duties and support senior management. Study the art of effective negotiating, the importance of strong communication skills and how to handle complaints in a confident and professional manner. Study from home at a pace that suits your lifestyle, with no time-restrictions or deadlines imposed. Along with complete tutor support from start to finish, all learning resources are included in the course fee for unbeatable value for money!
Get started on your Level 5 Hotel Receptionist Diploma today, or contact a member of our student support team if you have any questions!
Qualification
Level 5 Diploma Hotel Receptionist (Certificate of Achievement)
Awarded by ABC Awards
Course media
Description
Hotel Receptionist - Course
Hotel Receptionist Diploma - Course Benefits
This exclusive Level 5 Hotel Receptionist Course has been designed for anyone looking to fast-track their progression in a hospitality setting. Our dynamic distance learning programmes outperform the competition by offering of the following:
Inclusion of all course materials and study aids in the initial course fee for superior value for money.
Every candidate is assigned an expert tutor, who can be contacted any time for support and advice.
Elimination of all deadlines and time restrictions - create your own study schedule to suit your lifestyle.
Access our 24/7 digital learning platform from anywhere in the world at any time, using any connected device.
ReceptionSkillsDiploma - Learning Objectives
This endorsed Reception Skills Diploma is open could newcomers and experienced front-desk operative alike. In a hospitality setting, receptionists are responsible for overseeing the smooth and seamless performance of all key hotel functions. The objective of this course is to introduce candidates to the duties and responsibilities of the elite front desk operative. Along with a series of major tasks and daily processes, candidates also examine the importance of effective front-desk operations from a wider business perspective.
Worldwide, hotel owners and managers are always on the lookout for talented receptionists and front-desk personnel. More often than not, entry-level front-desk roles pave the way for more advanced leadership positions. This Level 5 Hotel Receptionist Diploma will instil you with the skills, knowledge and confidence needed to pursue your goals in a hospitality setting. No prior knowledge or experience is required - we’ll provide all the resources you need to successfully complete the course.
Front-desk topics and general hospitality concepts introduced as the course progresses include the following:
An introduction to important front office tasks
The functions and objectives of front desk operations
Working with difficult guests and complaint handling
The role of communication in front desk operations
Professional negotiation and sales skills
Techniques for dealing with overbookings and errors
Advanced telephone communication skills
The fundamentals of hotel safety and security
Level 5 Hotel Receptionist Diploma
Course Outline
Upon enrolment, you’ll gain round-the-clock access to our exclusive digital learning platform, where you’ll find a complete suite of study aids and helpful resources. This Level 5 Hotel Receptionist Diploma is delivered over a series of 10 modules, each focusing on a separate aspect of front-desk operations as follows:
Module 1 - Introduction to Front Office Operations
Module 2 - The Role of the Hotel Receptionist
Module 3 - Dealing with Hotel Guests
Module 4 - Call Handling Skills
Module 5 - Interpersonal Skills
Module 6 - Negotiation Skills
Module 7 - Sales Skills
Module 8 - Dealing with Overbookings
Module 9 - Complaint Handling
Module 10 - Security & Emergency Measures تحديث بتاريخ 20 April, 2021