Executive PA Endorsed Diploma (Level 7) هذه الدورة تدرس باللغة الإنجليزية

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Course Outline: Level 7 Diploma in Executive PA

Level 7 Diploma in Executive PA is 160 credits TQUK Endorsed Certificate. To achieve a Level 7 Diploma in Executive PA TQUK Endorsed Diploma learner must have to achieve 20 Modules with 160 Credits to get Endorsed Diploma.

PA: Course Modules Outline

Module 1: Executive and Personal Assistant Skills

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper

Module 2: Administrative Support Skills

• Getting Organised
• Manage their time more effectively
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself

Module 3: Archives and Record Management

• Define records and archives
• Analyse records in context
• Classify records
• Understand different systems
• Maintain and convert records

Module 4: Assertiveness and Self-Confidence

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour

Module 5: Personal Productivity

• Set and evaluate SMART goals
• Use routines to maximise their productivity
• Use scheduling tools to make the most of their time
• Stay on top of their to-do list
• Start new tasks and projects on the right foot

Module 6: Administrative Office Procedures

• Organise a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

Module 7: Business Writing

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

Module 8: Telephone Etiquettes

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages

Module 9: Business Etiquette

• Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Identify at least one way to minimise nervousness while in social situations.
• Understand how to use a business card effectively.

Module 10: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space

Module 11: Basics of Body Language

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.

Module 12: Call Centre Training

• Define and understand call centre strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.

Module 13: Event Planning

• Understand the different types of events
• Understand the planning process
• Know how to organize your event
• Understand how to organize your staff, and delegate to them effectively

Module 14: Time Management

• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time

Module 15: Social Intelligence

• Be aware of our own behaviours
• Learn to be empathetic with others
• Know tools for active listening
• Effectively communicate inter-personally
• Recognise various social cues

Module 16: Facilitation Skills

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.

Module 17: Goals Settings

• Overcome procrastination
• Manage time effectively
• Accomplish important tasks
• Self-motivate
• Create SMART goals

Module 18: Social Media in the Workplace

• Learn the meaning of social media
• Learn different ways social media is used and altered
• Build and maintain a social media policy

Module 19: The Cloud and Business

• Understand what the cloud is
• Recognize risks and benefits
• Communicate effectively
• Employ business processes
• Monitor performance

Module 20: Microsoft Office

• Excel 2016 Essentials
• Outlook 2016 Essentials
• PowerPoint 2016 Essentials
• Word 2016 Essentials

PA: Course Certification

Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.

Certificate of Completion (PDF format) = £50
Certificate of Completion (Hardcopy) = £70 + postage charges £15
Endorsed Diploma "Level 7 Diploma in Admin, Secretarial and PA" from Awarding Body TQUK (Hardcopy) = £125 + postage charges £15

تحديث بتاريخ 01 February, 2021