Customer Care Certificate هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Every one of us assists the customers, whether we realise it or not. Maybe you’re on the frontal lines of a corporation, helping the people who purchase your merchandises. Maybe you’re an accountant, helping the employees by providing their paychecks and keeping the corporation moving. Or perhaps you’re a business owner, helping your staff and your customers.

Our Customer Care course will look at all types of customers and how we can serve them better and develop ourselves in the process. Using various methods, we can do customer care and customer support, such as text messages and web chats. Customers are constantly changing, so is the technology they use, so make sure you’re keeping up with both! Call centre employees who understand how to manage different circumstances that show themselves with skill, ability and professionalism will be an asset to the organisation and profit themselves by receiving increased salaries and special bonuses. This course will also allow the employee to enter their work area confidently that they are equipped to answer questions and surmount problems and eventually close the deal.

Our Customer Care course provides you with the required knowledge and skill needed to kick-start your career in the customer service industry, where our renowned and expert instructor, Neil Thompson, guides the learners and trains them about customer service. Furthermore, The learner will have a high-quality foundation in customer care, what to do and what to bypass while strengthening the best quality customer care. This robust course will enhance your endurance to support your customers in every environment.

After completing our Customer Care course, you will grasp the fundamental knowledge and skills of customer service. This will help suffice your longing for learning Customer Care and support you in becoming a professional customer service representative!

Learning Outcomes

By the end of this Customer Care Course, you will be able to learn:

• A summary of what customer care requires and why it is vital
• How to measure the customer experience
• How to use a customer-led strategy in your work
• How to balance friendly service with efficient service
• How to use active listening skills
• How to finish up customer communications on a positive note
• How to manage complaints from customers

Study Crusie Highlights

By doing our Customer Care Course you will be able to get:

• 24/7 access to the course for lifetime
• High-quality e-learning study materials
• Efficient exam system, assessment and instant results
• The UK and globally prestigious certification
• Developed by qualified professionals with updated resources
• Get Hardcopy certificate With FREE SHIPPING
• Available to students anywhere in the world

Description

Our Customer Care Course is broken down into 08 flexible lessons, which we believe will help you to easily get the knowledge of each concept – from the fundamentals to the most advanced aspects of this skill. If you want to kickstart your career with the right knowledge of the industry, then this is a sure way to success.

We have divided the Customer Care Course into Eight user-friendly Lessons.

Overview

• Introductory video

Lesson Two: Experiencing Customer Care

• Our Own Experiences of Customer Care

Lesson Three: Meet and Greet

• Meet and Greet

Lesson Four: Equality and Diversity

• Equality and Diversity

Lesson Five: Telephone Skills

• Telephone Skills
• Lesson Six: Hints and Tips
• Hints and Tips

Lesson Seven: Complaints

• Complaints

Lesson Eight: Conclusion

• Conclusion

تحديث بتاريخ 04 March, 2022