السعر: 735 USD
تدريب إفتراضي أونلاين. المحاضرات قد تكون فردية أو ضمن مجموعة.
- مدة الدورة التدريبية: 30 Hours
تفاصيل الدورة
The Certification of Professional Secretary course will help you understand your role as a secretary through learning how to build a work relation with your manager and attend to their daily business requirements for a smooth business flow and better work performance.
The course includes teaching you business ethics, communication skills, how to be confident when handling critical situations, effectively manage and arrange meetings, time efficiency, manage and organize paperwork procedures, and how to present and write.
Course Breakdown
- Business communication Skills
- Meeting Arrangements and how to write MOM
- Organizing Paper work and follow up on procedures
- Presentation Skills
- Time Management
- Formal Email and Letter Writing
- Interpersonal and communication skills
- Telephone etiquette and front-line reception skills
- Meeting business requirements on continuous changing Workplace environment
- Essential assertiveness skills for secretaries
- Questioning, negotiating and administration skills
- Practical skills for secretaries
