Call Centre & Customer Service YourOwn Institute of Training and Professional Development
السعر: 1,500 درهم
تدريب إفتراضي أونلاين. المحاضرات قد تكون فردية أو ضمن مجموعة.
  • الموقع: بر دبي - دبي
  • مدة الدورة التدريبية: 12 Hours

    تفاصيل الدورة

    Introduction and Course Overview

    • What’s Missing in Telephone Communication?
    • Verbal Communication
    • Who are Your Customers?
    • To Serve and Delight
    • Listening Skills
    • Asking the Right Questions
    • Saying No
    • Sales by Phone
    • Taking Messages
    • Staying Out of Voice Mail Jail
    • Closing Down the Voice 
    • Cold and Warm Calls
    • Developing a Script
    • Perfecting the Script
    • Going Above and Beyond
    • Handling Objection

    تحديث بتاريخ 10 April, 2023

    وظائف مناسبة لهذه الدورة

    Tele Marketing Executive , Call Center Agent , team leader call center

    نبذة عن معهد YourOwn Institute of Training and Professional Development

    Your Own Institute of Training and Professional Development is established in May 2021 with the approval from DED and KHDA-Dubai.

    A set of experienced Educational Experts, world class Trainers and Professional consultants who know the need and pulse of the working force, are behind this venture. This Institute is developed after doing immense market survey from the working force and the Corporates.

    We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.

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