Call Centre & Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Description:

The key to a company’s success is making sure their call centre supervisors are trained in their products, services and values. Call centre supervisors work as coaches, working with each employee in the centre to help them understand what the company does. This Call Centre & Customer Service Training Course is designed to help call centre professionals expertly handle customer calls and ensure that every caller receives the best possible service. Learn how to create raving fans every time you engage with your customers! The course will provide you with skill-building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when rapport building and much more.

Who is this Course for?

Call Centre & Customer Service Training Course is perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Entry Requirement:

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• A good understanding of the English language, numeracy and ICT are required to attend this course.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.


Call Centre & Customer Service Training Course

• Module One – Getting Started
• Module Two – The Basics (I)
• Module Three – The Basics (II)
• Module Four – Phone Etiquette
• Module Five – Tools
• Module Six – Speaking Like a Star
• Module Seven – Types of Questions
• Module Eight – Bench marking
• Module Nine – Goal Setting
• Module Ten – Key Steps
• Module Eleven – Closing
• Module Twelve – Wrapping Up
• Activities
• Recommended Reading

  تحديث بتاريخ 14 April, 2022