Basic Communication Skills for Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This workshop starts by explaining more about the theory and nature of communication, then moves on to discuss effective spoken communication, the importance of body language and other aspects of non-verbal communication, and the essential skill of listening to others, before discussing barriers to communication, and how to improve communication in a contact center environment.

Speak with clarity and confidence
Develop strong comprehension skills
Use appropriate language and strategy when dealing with customers
Use positive body language, gestures and vocabulary. تحديث بتاريخ 05 January, 2021